FAQ

answers to your most

FREQUENTLY ASKED QUESTIONS

We craft our products in small batches so you always get the freshest product. As a result, orders often take 7-10 to fulfill. Sometimes less. If you have an emergency reason you need your order to ship sooner, please contact us at hello@kauhealth.com and explain the situation. The shipping method you select only pertains to the amount of time your package is in transit and does not impact how quickly your order will be filled. Once your order ships, we will send you a shipping confirmation email with a tracking number inside. Before a package ships, we are able to change an address or add a signature requirement. Please contact us immediately should you need either of those. Once a package ships, the carrier has control of it; we do not. You can contact the carrier using your tracking number for any changes in delivery you would like to make. By purchasing from us, you enter into a legal agreement that you take full responsibility for the delivery of your package and will follow up with the carrier to make a claim if necessary. We are not liable for lost or stolen items. If the carrier has marked your package "delivered" please follow up with the carrier and make a claim. We do not issue refunds for "delivered" items. If you would like to require a signature on your package, you must note that when ordering. We are unable to add a signature requirement once your purchase has shipped.

Once your order ships, we will email you a shipping confirmation. Inside that email, you will find your tracking number with an embedded link. Click on the tracking number to track your package. If you have any questions or concerns about your delivery, please contact carrier directly using your tracking number. They all have a very fast and easy-to-use live chat feature on their websites. All shipping matters are the customer's responsibility and are between the shipping carrier and the customer to resolve. Please note that if you are having a package shipped to a hotel, it will be delivered to their receiving department and not the front desk. Please alert the front desk so they can alert their receiving department that you are expecting a delivery. It is the sole responsibility of the customer to alert us at the time of placing their order of any time restrictions including dates you will be at your hotel address. Please select a fast shipping method if you are not going to be at the address you are shipping to permanently so the package can reach you with time to spare. Unfortunately, unforeseen shipping delays sometimes occur, and we are not responsible for them.

All international orders require additional customs taxes & fees, which are the customer's responsibility, and payable online to the carrier before delivery can be made. Payment on delivery is no longer an option. Please track your package DAILY once it ships with the tracking number provided. Once your package arrives inside your country, the package tracking screen will give you a link to pay the taxes online. IMMEDIATELY pay your taxes & fees to avoid your package being sent to the customs warehouse and experiencing delivery delays. If you do not pay the taxes within 2 weeks, your package will be considered abandoned and destroyed by your customs department. We do not issue refunds for destroyed packages. Some countries require additional paperwork from you to import our products. It is your responsibility to pay all fees and fill out all paperwork required by your government. By purchasing our products you legally assume responsibility for paying fees and filling out this paperwork per our terms and conditions. We will not do this for you unless you are in our VVIP private client program.

We love Mother Earth and thus are a paperless company. You will receive an order confirmation with the tracking number and list of package contents instead of a physical packing slip. If you’d like a packing slip included with your order, simply note that at checkout.

All subscriptions require a three-order-cycle minimum. We are happy to extend the time between your subscription shipments or cancel your subscription at any time, but all subscribers must complete three orders to qualify for our subscription price. If three orders are not completed in your subscription, your card on file will be charged $100 plus the difference between the single-purchase price and the subscription price for the orders you received and the $20 shipping charges per order that were waived. By purchasing a subscription, you agree to these terms and by making your initial subscription payment, you enter into a legally binding contract agreeing to these terms. Please contact us at any time for assistance with your subscription. Our Customer Love team is available M-F 12-3 PST to answer your questions. If you are emailing us about your subscription, please note your latest order number or your subscription number in the subject line to expedite your request.

We reserve the right to refuse any customer for any reason. Due to the nature of our products, they are not returnable.

Each product can be stirred into 6 oz or more of any beverage and enjoyed daily. We recommend mixing them into herbal or green tea, or hot water with lemon. They can also be stirred into broth, oatmeal, yogurt, chia seed pudding, or mixed into a smoothie. Warm liquids will allow the powder to mix into the beverage best. Hot liquids will cause the product to congeal, which doesn’t impact its effectiveness, but you might not like the consistency of having congealed chunks in your beverage. Cold liquids will cause the powder to clump slightly, but that will not impact its effectiveness.

No. Your body constantly conducts billions of chemical processes daily. Once such process is when you eat something. A chemical reaction between the thing you eat produces a chemical result. Each product you ingest has a separate and different reaction in the body. If it is helpful, think of baking. It’s very different to line up raw ingredients for a recipe on your countertop where there is no chemical reaction between the ingredients--they are just individual and separate ingredients sitting on your counter-- vs. combining the ingredients and putting those ingredients into a place where a chemical process will occur—in the example of baking it’s an oven, where the heat of the oven combined with the ingredients turns the separate ingredients into a new and combined single outcome—maybe some bread. Once the chemical process the ingredients have gone through is completed, you can’t separate them back into the separate ingredients—you can cut into the loaf of bread and somehow extract the eggs, baking soda, etc separately because they underwent a process that forever changed them. In that very same way, when you put anything into your body, a chemical process takes place. It’s not the same as dumping ingredients onto a countertop where they stay separate, it’s like putting them into an oven where a chemical reaction occurs. So even though some of the raw ingredients are the same in our supplements, when we formulate them and then you put them inside your body, they undergo a chemical process--the combination of ingredients with your body’s chemistry results in different outcomes. Just like you can use eggs in your bread recipe, but you will need a whole other set of eggs to make a quiche—you can’t somehow take out the eggs you mixed into the bread dough to use them to make your quiche. So, if you need 3 eggs for your bread recipe, and 3 eggs for your quiche recipe, you need a total of 6 eggs, you can’t just use the same 3 eggs for both or you won’t have a loaf bread and a quiche when you’re done.

We take vitamins, minerals, and other supplements to receive a desired benefit, not for a particular ingredient. Let’s say, for example, you are hoping to boost your immune system, so you want to take Vitamin C because that’s something you’ve heard helps your immune system. You could get that Vitamin C from an orange, elderberry, or a synthetic Vitamin C pill. You can boost your immune system with any of those. But, you could also take zinc, which doesn’t contain any vitamin C, but will boost your immune system better than Vitamin C can. You don’t need Vitamin C in particular, you need the boosted immune system. If you could eat an orange, or take a zinc tablet, but the zinc tablet will give you more of a benefit– wouldn’t you rather take the zinc tablet? You shouldn’t be looking for a certain ingredient, you should be looking for the desired result. Our products are formulated to give you maximum benefit when taken as directed. They may contain things you’ve heard of, and they may contain things you are not familiar with–but work better than the things you have heard of.

You have probably been taught to identify with your biological body, and to focus on taking care of that biology. You are only ⅓ a biological benign. You are ⅔ electromagnetics. Other companies make products that only address ⅓ of your health needs. We combine biology + chemistry + physics + mathematics to bring you formulations that address your biology and your electromagnetics. Our formulations are mathematically perfect ratios of limited and rare ingredients that not only optimize your biology, they also impact your DNA, and the electrical and magnetic systems that are responsible for your peak performance. No other company does that.


Further questions?

Feel free to contact us at hello@kauhealth.com